Return & Exchange

We want our customers to be satisfied with their purchase. If you receive a damaged, defective, or incorrect product, you may request a return or exchange according to the policy below.

Return & Exchange Time

Customers can request a return or exchange within 3–7 days of receiving the product.

Product Condition

To be eligible for a return or exchange:

• The product must be unused and in its original packaging.

• The product must be in the same condition as it was received.

• Proof of purchase or order confirmation may be required.

• These conditions do not apply if the product is faulty, defective,
  or was received damaged.

Damaged or Wrong Products

If you receive a damaged or incorrect item, please contact us as soon as possible with product details and photos so we can resolve the issue quickly. Contact us on WhatsApp at 0330-6570657 with clear photos of the product
and packaging.

Non-Returnable Items

Some items may not be eligible for return or exchange once they are opened or used.

Return Process

To start a return or exchange request, contact us on WhatsApp — this is
the fastest way to reach us:

WhatsApp: 0330-6570657
Email: tobhaishop@gmail.com

Please share your order number, product photos, and the reason for
your return or exchange. We usually respond within a few hours.

Approval

Once your request is reviewed and approved, we will provide instructions for returning or exchanging the product.